FAQ
FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. Do You Ship Worldwide?
Yes. We ship worldwide to most countries.
2. How Long Does Shipping Take?
Estimated delivery times:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–14 business days
Europe: 8–20 business days
Australia & New Zealand: 8–20 business days
Asia: 6–15 business days
Rest of World: 10–25 business days
Shipping times may vary due to customs processing, weather conditions, or local carriers.
3. How Long Does Order Processing Take?
Orders are typically processed within 1–5 business days before shipment.
Processing times may be longer during product launches, holidays, or promotional periods.
4. Will I Receive Tracking Information?
Yes.
Once your order has shipped, you will receive a tracking link via email.
Please allow a few days for tracking information to update.
5. Can I Cancel My Order?
Orders may be canceled within 12 hours of purchase if production has not started.
After production begins, cancellations may no longer be possible.
6. Can I Change My Shipping Address?
Yes, but you must contact us within 12 hours of placing your order.
We cannot guarantee changes once processing has started.
7. Do You Accept Returns?
We currently do not accept returns for refunds.
8. Do You Offer Exchanges?
Yes.
Exchange requests may be accepted if:
Requested within 7 days of delivery
Item is unworn and unused
Original tags are attached
Item is in original condition
Customers are responsible for exchange shipping costs unless the item arrived damaged, defective, or incorrect.
9. What If My Item Arrives Damaged?
Please contact us within 7 days of delivery and include:
Your order number
Photos of the item
Photos of the packaging
We will review the case and provide a suitable solution.
10. What If I Receive The Wrong Item?
Contact us immediately with photos and your order number.
We will arrange a replacement or another appropriate resolution.
11. Are Customs Fees Included?
No.
Import duties, customs fees, VAT, and local taxes are not included in product prices and are the buyer's responsibility.
12. Why Hasn't My Tracking Updated?
Tracking updates may take several days after shipment.
If your tracking has not updated for more than 15 business days, please contact us.
13. What Payment Methods Do You Accept?
We accept secure payments through the payment methods available at checkout, including:
Credit Cards
Debit Cards
PayPal
Apple Pay (if available)
Google Pay (if available)
14. Are Your Products Official Merchandise?
Cult of Idols creates independent alternative streetwear inspired by music, fashion, and youth culture.
We are not affiliated with, endorsed by, or officially connected to any artists, groups, labels, or entertainment companies unless explicitly stated.
15. How Can I Contact Customer Support?
Email:
cultofidolsstore@gmail.com
Website:
https://www.cultofidols.store
16. What Makes Cult of Idols Different?
Cult of Idols blends:
Alternative Streetwear
Grunge Fashion
Gothic Aesthetics
K-Pop Inspired Culture
Oversized Premium Fits
Limited Releases
Every piece is designed for those who don't follow trends — they create them.
Cult of Idols™
Not Just A Brand. A Culture. A Family. A Movement.